Last updated: 13 July 2026
At Horoscope Services, a trading name of StarDM Ltd, we are committed to providing high-quality digital astrology and tarot products together with excellent customer service.
This Refund Policy explains when refunds may be available for purchases made through our website.
Digital Products
Most of our products are personalised digital reports or online services that are delivered immediately after purchase.
Because these products are created or made available instantly, they generally cannot be returned once delivery has taken place.
Personalized Reports
Many of our reports are produced using the birth details provided by the customer.
It is your responsibility to ensure that your birth information is entered accurately before placing an order.
Refunds cannot normally be provided where incorrect information has been supplied by the customer.
Duplicate Payments
If you have accidentally been charged more than once for the same purchase, please contact us as soon as possible.
Verified duplicate payments will be refunded promptly.
Technical Problems
If you experience a genuine technical issue that prevents you from accessing or receiving your purchased product, please contact us.
We will make every reasonable effort to:
- resend your report;
- restore access to your purchase; or
- resolve the technical issue as quickly as possible.
If we are unable to provide the purchased product due to a fault on our part, an appropriate refund or alternative solution may be offered.
Incorrect Orders
If you believe you have received the wrong report or product due to an error by Horoscope Services, please contact us.
Where appropriate, we will correct the error by supplying the correct product or arranging a suitable resolution.
Change of Mind
As our products are digital and are normally delivered immediately, refunds are generally not available simply because you have changed your mind after delivery.
Exceptional Circumstances
We understand that every situation is different.
Any request for a refund outside this policy will be considered individually, and we will always aim to reach a fair and reasonable outcome.
Consumer Rights
Nothing in this Refund Policy affects your statutory rights under applicable consumer protection laws.
Where the law provides additional rights, those rights will always apply.
Contact Us
If you have any questions about this Refund Policy or wish to request assistance with a purchase, please contact:
Horoscope Services
A trading name of StarDM Ltd
Email: help@stardm.com